Impact of Improving Quality of Care on Patient Experience in Emergency Department
Listen as Dr. Ahmed A. Abdelkawy discusses how collaborating with patients and families to redesign the patient journey has improved the quality of care and patient experience in the emergency department at King Faisal Medical Complex in Saudi Arabia.
Learning Objectives
⋅ Define the problem resulting in decreased patient experience rate in ED
⋅ Clarify the patient journey in ED and how it affects the overall experience
⋅ Understand the main causes resulting in decreased clinical outcome and experience rate
⋅ Identify the main solutions and the impact of the patient and family in co-design and implementation
Speaker – Dr. Ahmed A. Abdelkawy, MQM, CPHQ, CHS, CPXP, FPCC, IHI Fellow, FHX | Senior Consultant for Quality and Patient Experience
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Innovation & Technology | Patient Family & Community EngagementBuilding Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study
Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and showing empathy—improve trust, outcomes, and patient experiences. Learn about the Medallia-Arnold P. Gold Foundation Humanism
Learn more -
Quality & Clinical ExcellencePatient Similarity Analysis and Decision Support Dashboards in Cancer Care: Patients’ and Other Stakeholders’ Perspectives.
Patient Similarity Analysis can be used to develop personalised aids for patients and clinicians making complex healthcare decisions, including those encountered in the oncology domain. However, little is known about patients’ views on how insights derived through Patient Similarity Analysis may be incorporated into decision making at the point of care. In this study, we
Learn more -
Patient Family & Community EngagementModeling Mutual Respect in Healthcare
By Kathy Saldana, MA, CPXP Imagine you have an interview for a job you really need. In fact, you won’t be able to pay your bills if you don’t get this job. Before entering the interview, you send a note to the interviewer that reads, “I have zero tolerance for disrespect. You will be removed
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Impact of Improving Quality of Care on Patient Experience in Emergency Department
$49.00
PURCHASE NOW