Patient Similarity Analysis and Decision Support Dashboards in Cancer Care: Patients’ and Other Stakeholders’ Perspectives.
Published April 30, 2025
Patient Similarity Analysis can be used to develop personalised aids for patients and clinicians making complex healthcare decisions, including those encountered in the oncology domain. However, little is known about patients’ views on how insights derived through Patient Similarity Analysis may be incorporated into decision making at the point of care. In this study, we developed a set of Patient Similarity-based dashboard mock-ups and consulted oncology stakeholders in Aotearoa New Zealand regarding acceptability. Aim: To explore oncology stakeholders’ (patients, clinicians, researchers and advocates) perspectives on the acceptability of using Patient Similarity-based decision dashboards to guide decision making. Methods: This is a qualitative descriptive study using non-random, purposive sampling, combined with advertisement and snowball recruitment. We interviewed patients, healthcare providers and other stakeholders. One-off, semi-structured interviews were conducted to elicit perspectives on the acceptability of using decision support dashboards, including: participants’ attitudes, the tools fit with the participants’ values and goals, and the potential benefits and burdens. Data was analysed using Directed Content Analysis. Results: Thirty-one participants were interviewed: 19 patients with breast or prostate cancer, seven clinicians, and five other stakeholders. Participants found the dashboard mock-ups generally acceptable, with the information presented considered relevant by most. Participants expressed enthusiasm about using Patient Similarity-based insights, as they made them feel confident in making decisions knowing what patients like them decided in similar circumstances. Participant-identified benefits of using Patient Similarity-based dashboards were: increased relatability to care recommendations based on other similar patients’ experiences; information consolidation, including about non-standard treatments; and shareability with whānau. Participants thought such dashboards would enable patients to actively participate in care decisions, enhancing equitable access to health information. A key challenge noted by both clinicians and patients related to clarity regarding the definition of ‘similar’, which would impact meaningfulness and reliability of recommendations. Conclusion: The proposed dashboard mock-ups were considered acceptable, with Patient Similarity insights reported as valuable and desired by participants. Several considerations and challenges are reported. These findings are relevant to researchers, software developers, health care providers and policy makers developing and/or implementing decision support tools in cancer care and other healthcare settings.
Related content
-
Quality & Clinical Excellence
The Impact of Community Characteristics on Patient Experience
Published March 10, 2026
By: Richard Goo and Dr. Nicole Kirchhoffer, RN Maimonides Medical Center When individuals visit a hospital, either for their own or their loved one’s care, their expectations are based on the composite experience of their lifestyles, cultures, and background. Whether their goal is for their health to be fully restored or to maintain their quality
Learn more -
Quality & Clinical Excellence
Driving Inpatient HCAHPS: 3 Interventions to Strengthen Human Experience
Published May 4, 2026
A collaborative effort at Bon Secours St. Mary’s Hospital demonstrates how standardizing communication across care teams can strengthen trust, improve patient understanding, and drive measurable gains in HCAHPS performance. Through three targeted interventions, this case highlights the power of reliable, team-based communication in advancing the human experience in healthcare.
Learn more -
Quality & Clinical Excellence
Back to Basics: Elevating Patient Experience Through Culture and Leadership
Published April 23, 2025
In this companion case study, Tara DiDonato highlights how NewYork-Presbyterian is strengthening patient experience by focusing on culture, leadership, and human connection. A return to foundational values is driving meaningful impact across the organization. Read the companion paper
Learn more