I was fine with my body. I just didn’t like that it was mine.
What must it be like to be a young teen struggling with a sense of being in the wrong body? Learn from Oliver’s story and consider how healthcare can better support experiences like his. Learn from Oliver as he describes “coming into himself,” while he discovers his identity as a transgender teen. Alongside Oliver is Jenny, Oliver’s mom and fierce advocate, who blazes a path to ensure the best medical and emotional support for her son. Through these stories, discover where healthcare systems and professionals have the opportunity to fill knowledge gaps, improve communication, and create agile systems that may just mean the difference between life and death.
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A Commitment to Human Experience in Essential Hospitals
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ED Processes & Improvements: Implementation Best Practices & Outcomes
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Department of Veteran Affairs Roadmap to Patient Experience
Explore the Department of Veteran Affairs’ journey of patient experience by using a self-assessment, Roadmap and guidebook.
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