Getting Diagnostic with the Patient Experience
Julie O’Shaughnessy, Executive Healthcare Service Consultant, Avatar International, LLC
Improvement efforts for many hospitals focus solely on the elements in the HCAHPS survey. Likewise, physician offices are focusing on the CG-CAHPS survey content. A key aspect of improving the patient’s experience is to diagnose and address the items that drive the experience. This session will explore the “hidden” aspects that significantly influence the patient experience with a focus on fundamental strategies that Avatar partners are using to improve HCAHPS performance. A combination of evidence-based practices and case studies will be shared, with a special focus on accountability of implementation.
Related content
-
Infrastructure & GovernanceInnovating the Patient Experience: Trends Gaps and Opportunities
With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s Experience Framework.
Learn more -
Infrastructure & GovernanceExperience Framework Lens: Infrastructure and Governance
Experience Framework Lens: Infrastructure and Governance Effective experience efforts require both the right structures and processes by which to operate and communicate and the formal guidance in place to ensure sustained strategic focus. The Why: Patients should be involved in healthcare governance because their lived experiences and perspectives help create a more patient-centered system. P/F
Learn more -
Culture & Leadership | Infrastructure & GovernancePitching Your Experience Strategy to the C-Suite
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events