Family and Patient Centeredness Remix: Addressing the Cultural and Linguistic Gap in Small Bites

Natasha Curtis, MA, CHI, Language Access Services Consultant, Interpreter and Trainer, Lingua Nexus, LLC

This presentation will explore the main ingredients of an effectual hospital-based Language Access Program that targets communication and cultural competence as two decisive elements that influence diverse patient experience and choice, as well as impacts safety and cost of care. Practical and easy-to-implement tips will provide participants with feasible action steps.