Patient Family & Community Engagement

Enhancing patient experience by training local trainers in fundamental communication skills

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Patient Family & Community Engagement

PX Chat on PFA/PFACS: Sustaining/Growing

12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
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Patient Family & Community Engagement | Staff & Provider Engagement

The Importance of Emotional Intelligence in Patient Relations (Part 2)

The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Patient Family & Community Engagement

Amplifying Patient Voices: The Voices of Experience Podcast at Tampa General Hospital

By Amber Washington At Tampa General Hospital, we believe every patient and family has a story worth sharing that hold the power to transform healthcare. That is why we created the Voices of Experience Podcast, an inspiring platform to amplify these voices, foster collaboration, and advance the conversation about patient-centered care. What Is the Voices
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