Prioritizing Patient Rest: Response to the New HCAHPS Restfulness Questions
Published May 13, 2026
This case study explores how The Queen’s Medical Center prioritized patient rest and healing through systemwide practices focused on communication, environment, staff training, and volunteer support in response to new HCAHPS restfulness measures. Their efforts reinforced rest as an essential part of recovery and contributed to top quartile patient experience performance.
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Prioritizing Patient Rest: Response to the New HCAHPS Restfulness Questions