Elevating the Imaging Experience Through Music
Published July 12, 2026
Learn how MD Anderson Cancer Center partnered with patients, staff, and music therapy experts to reduce “scanxiety” in imaging settings. This Learning Bite explores how thoughtfully prescribed music can create a calmer environment, improve the patient experience, and contribute to measurable gains in satisfaction.
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Environment & Hospitality
Vibe Check: Is Your Healthcare Teen Volunteer Program Sigma or Beta?
Published June 17, 2026
This blog is part of a series on Teen/Youth Volunteer Programs in Healthcare. Please see below to explore other resources on this topic. By Megan Fairchild Manager, Volunteer Services Children’s Medical Center Dallas It’s the moment months of planning have led up to, the first day of your teen volunteer program. The teens are quiet
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Environment & Hospitality
Building Better Experiences: Partnering with EVS to Enhance Patient Care
Published April 2, 2025
By Andrew Cowart-Oberle, PhD, MHA, CPXP and Heather Lazarides, MHA, MS CCC-SLP, CPXP, Director of Patient Experience at BJC Health System Our Patient Experience (PX) team partnered with Environmental Services (EVS) to explore ways to enhance patient experience through their work. These discussions recognized the vital role EVS plays in patient experience, supported by patient
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Environment & Hospitality
We’re Not Going to Relieve All the Anxiety, but We Can Relieve Some: The Impact of Volunteers in Healthcare
Published May 28, 2024
Amy Kwiatkowski, Director of Community Experience, sits down to speak with Cheryl Call, Director of Volunteers and Language Services at Utah Valley Regional Medical Center, whose career in volunteer services in healthcare has spanned over two decades. Listen in as Call emphasizes the importance of volunteer engagement in enhancing the patient experience, discusses effective strategies
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events