Elevating the Imaging Experience Through Music
Published July 12, 2026
Learn how MD Anderson Cancer Center partnered with patients, staff, and music therapy experts to reduce “scanxiety” in imaging settings. This Learning Bite explores how thoughtfully prescribed music can create a calmer environment, improve the patient experience, and contribute to measurable gains in satisfaction.
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Environment & Hospitality
Healing Happens at Night: Improving Sleep Health in Pediatric Hematology & Oncology Patients and Caregivers
Published June 6, 2026
Cook Children’s Hospital shares how a simple, family-centered approach significantly improved sleep quality for pediatric hematology/oncology patients and their caregivers. In this case study, discover practical, low-cost strategies that reduce sleep disruptions and enhance the overall care experience.
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Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
Published November 7, 2023

As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
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Environment & Hospitality | Patient Family & Community Engagement
Designing for Pediatric Patient Experience: Expert Insights and Innovations in the Healthcare Built Environment
Published July 29, 2024

Incorporating patient-centered and participatory design into healthcare environments is a key strategy for creating spaces that are both supportive and functional. Engaging patients and their families in the design process ensures that these environments meet their specific needs and preferences, ultimately leading to better patient outcomes and experiences. This report shares the essential elements related
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