Restoring Safe Workplaces in Healthcare: A Commitment to the Human Experience

This white paper reveals the impact of incivility and hostility in healthcare workplaces and why ensuring safe environments strengthens the overall capacity to deliver the best in overall care and human experience. Contributors from the U.S. and Brazil reveal why workplace safety is relevant to the human experience and the implications of not being committed to workforce safety as a foundational promise. The paper offers tangible actions framed within prevention, education and intervention for ensuring safe workplaces. Through a lens of the human experience, the paper shares how organizations are taking action within the broader community to create safe spaces for healing. The paper demonstrates that unaddressed workplace safety issues lead to tangible impacts including reduction of workforce morale, higher turnover, decreased confidence and increased errors.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
What Does Excellent Look Like?
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, we will explore how the importance of connection and communication directly impacts the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and
Learn more -
Culture & Leadership | Staff & Provider Engagement
Rising Strong: Team Resilience Strategies
Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient Engagement Scores climb from 63% to 83%, outperforming Intermountain Health’s overall employee
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 2)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
Learn more