Emmi® Programs Help Hospitals Scale Up to Drive Quality Care Transitions
Discharged patients need to be engaged throughout a care transition to have the confidence and ability to manage their health at home. However, this requires hospitals and health systems to find effective and scalable ways of empowering patients post-discharge. As an organization, we’re always looking to see how we can help find solutions to the biggest challenges hospitals and health systems face.
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Policy & MeasurementEngage in the Global Experience Measure Inquiry
In recent years, the Global Experience Measure (GXM) effort at the Institute has brought together over 1,000 member voices from our global community. Driven by feedback from our Global Council and inspired by a PXJ article, Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare, this effort has led
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Policy & Measurement“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This emerging resource may offer valuable opportunities for organisational learning. Our study aimed to compare how online patient feedback was responded to and used for improvement in three hospital Trusts. Ethnographic data were collected across three hospital Trusts in England, recruited according
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Culture & Leadership | Policy & MeasurementState of Human Experience 2023: Fundamentals and the Future of Experience
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Emmi® Programs Help Hospitals Scale Up to Drive Quality Care Transitions
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