Elevating the Human Experience in the Face of COVID-19
Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists:
Harris Baden, MD, Medical Director of Experience, Seattle Children’s Hospital
Rosie Bartel, Patient Advisor Karen Grimley, Chief Nursing Executive, UCLA Health
Dwight McBee Chief Experience Officer, Temple University Hospital
Healthcare professionals are deeply impacted by this crisis as are the citizens and patients who have been exposed to or contracted the virus. Patients and families who have navigated illness and our healthcare system for decades have insights that can support us as we move from the crisis to the rebuild. What is the role of partnership as we witness our providers in great need of emotional support? How are patients without COVID-19 coping with the interruptions in care and how do they balance their needs with that of the overall COVID response? How does the patient community support the healthcare community today? How do we begin to think ahead to rebuilding together? A panel of patients, family members and patient advocates will provide insights into these questions and more.
Related content
-
Culture & LeadershipLeading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes
Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
Learn more -
Culture & Leadership | Quality & Clinical ExcellenceThe Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center and Jennifer Carron, Patient Experience Officer at BJC Healthcare to discuss their new co-authored article, “Investing in the Bottom Line: The Value Case for Improving Human Experience
Learn more -
Culture & LeadershipThe Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare. An expanded version of the article printed in PXJ Investing in the bottom line: The value case for improving human experience in healthcare, this paper provides real-world case studies and actionable strategies that demonstrate how true value is found in a coordinated and integrated
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events