Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization

Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences

In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to “Consumer” and