Transforming Patient Experience, One Clean Room At A Time
Published September 25, 2025
In this learning bite. Jennifer Erick of Sodexo emphasizes the vital role of cleanliness in patient experience and safety. Learn how clinical and support teams can create cleaner, safer spaces that support healing through strong collaboration, clear communication, and real-time service recovery.
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Environment & Hospitality | Patient Family & Community Engagement
Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Published January 25, 2024
Managing patient belongings is a persistent and complex challenge faced by nearly all hospitals and healthcare systems. When personal items are misplaced or lost during a patient’s hospital stay, the consequences go beyond inconvenience. Financially, hospitals may be liable for compensation or replacement of lost items, and operational resources are often diverted to investigate and
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Environment & Hospitality
The Long Road to Dentistry
Published February 27, 2023
Lacie N. Bourland, MBA, M.Ed., CPXP Senior Director, Development & Strategy BlueTree Dental Is it a long road to dentistry or more of a roundabout into dentistry? Either way, here I am! My name is Lacie Bourland. I am a 40-something single parent of the most beautiful seven-year-old girl. I am a rural native of
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Environment & Hospitality | Patient Family & Community Engagement
Integrating Recreational Art Activities into the Patient Experience
Published April 10, 2023
This research study explores the impact of recreational art activities on the human experience of hospitalized patients. With funds awarded through The Beryl Institute’s Grant Program, University of Maryland St. Joseph Medical Center launched Heart Cart, a painting program for inpatients. Reaction to the initial pilot from cardiac surgery patients was so positive, the art
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events