Policy & Measurement | Global Perspective

Developing the first pan-Canadian acute care patient experiences survey

Published June 26, 2019

Developing the first pan-Canadian acute care patient experiences survey

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Policy & Measurement

Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey

Published November 12, 2025

Objective: Patient experience is a core aspect of care quality. Patient experiences of emergency departments (EDs) have been examined, but there has been less focus on ED triage and waiting areas, often patients’ initial point of contact with a health service. This study aimed to understand patients’ experiences of ED triage and waiting room. Methods:
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Policy & Measurement

Policy & Measurement: The Impact of Patient & Family Involvement

Published September 10, 2024
By Rosie Bartel This is the sixth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
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Policy & Measurement

Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings

Published January 13, 2025
Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion for finding healthcare improvement strategies drove him to find solutions to better manage patient belongings. From policies to procedures, Bolivar emphasizes effective practices to manage this recurring and often elusive challenge.
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