Developing Resilience: Lessons from a Leader and a Patient
David Zaas, MD, MBA | President, Duke Raleigh Hospital
Burnout among healthcare workers is increasingly recognized and rising. Experience as a physician, health system leader, and a patient have created new insights into the need to solve this critical problem impacting our health delivery systems.
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Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide
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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Promoting Anti-Racism and Supporting Staff through Policy
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
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