Developing Multidisciplinary Committees for Patient Experience Effectiveness

This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to HCAHPS domains, engaging stakeholders at all levels through PDSA cycles, and leveraging data to prioritize focus areas. Gain insights on using real-time feedback from senior leader and nurse leader rounding to integrate patient and team member voices into improvement efforts.

Speakers
-Ashley Brown, MHA, CPXP | Patient Experience Director, UF Health Shands
-Lara Zamajtuk, MSHA, RDN, LDN | Associate Vice President, Operations and Patient Services, UF Health Shands

Learning Objectives
-Demonstrate building multidisciplinary committees for patient experience and identify how to build engagement and inclusivity among team members and patients.
-Describe the reporting resources to utilize when analyzing data to make strategic decisions.
-Identify best practices to create a multifaceted toolkit of tactics and resources to support initiatives.

Download presentation slides.

Non-members can purchase webinars at a cost of $49 each.