Infrastructure & Governance

Department of Veteran Affairs Roadmap to Patient Experience

Jennifer R. Purdy, Executive Director, Veterans Patient Experience Program, Veterans Experience Office
Donna Richardson, Patient Experience Coach, Veterans Patient Experience Program, Veterans Experience Office

This webinar will explore the Department of Veteran Affairs’ journey of patient experience by using a self-assessment, Roadmap and guidebook. These tools allow the medical centers to understand their journey in patient experience and create a consistent standardized approach to patient experience for Veterans

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Developing Multidisciplinary Committees for Patient Experience Effectiveness

2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies
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Let’s collectively raise our voices to say, “We’ve had enough.”

“Racism is a problem with bad policy, not bad people.”
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Department of Veteran Affairs Roadmap to Patient Experience

Related content

Hidden Opportunities to Design a Better Experience

Developing Multidisciplinary Committees for Patient Experience Effectiveness

Let’s collectively raise our voices to say, “We’ve had enough.”

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Become a member for access to this resource and more:

Department of Veteran Affairs Roadmap to Patient Experience