PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – March 2022

This report continues to track the impact of COVID-19, revealing consumer perspectives on such topics as comfort in returning to seek care, issues influencing their decision-making, visitation policies and experiences with healthcare incivility.
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Policy & Measurement
Using Experience-based Design to Understand the Patient and Caregiver Experience with Delirium
Amy London, Product Innovation Specialist, Virginia Mason Medical Center, shares how using experience-based design was an innovative framework to increase their understating of the experience during and following episodes of hospital acquired delirium. Read associated PXJ article
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Policy & Measurement
Listening to the Unsaid: Utilizing Patient-Reported Outcome Measures (PROMs) to Manage the Dental Anxiety of a Special Child
This article is the journey of a dentist who adopted the additional role of a healthcare manager and embarked on a transformative journey to enhance the realm of pedodontics.
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Policy & Measurement
Exploring Consumer and Clinician Attitudes towards Patient Reported Outcome Measures (PROMs) in an Australian Inpatient Musculoskeletal Rehabilitation Unit: A Qualitative Pilot Study
This pilot qualitative study explores consumers’ and clinicians’ perspectives about the relevance and utility of patient reported outcome measures (PROMs) in an Australian inpatient rehabilitation unit. Methods: Two focus groups, were recruited via convenience sampling, comprising English speaking rehabilitation clinicians (n = 5) and consumers (n = 6) who had recent experience of inpatient musculoskeletal rehabilitation
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