Infrastructure & Governance

Considering shared power and responsibility: Diabetic patients’ experience with the PCMH care model

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Infrastructure & Governance | Staff & Provider Engagement

From the Primary Care Frontline: How to Establish a Practical Patient Experience Program

Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
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Environment & Hospitality | Infrastructure & Governance

But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program

It’s easy to fall into a routine in Volunteer Services. But what if you could get free help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to help keep you at the top of your game. Alex Seblatnigg, CAVS, CPXP | Director of Volunteer Services
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Infrastructure & Governance | Policy & Measurement

A Global Perspective on Experience Excellence: Examples from Around the World

Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
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