Connecting Revenue Cycle Enterprise-Wide to the Patient Experience
As a front-end revenue cycle team, we saw a gap in how we were connecting our operations with the patient experience on a consistent basis. Our goal was to bring a patient-centric perspective into everything we do, every day, in every interaction. We wanted to give our leaders a ‘fresh eyes’ approach to find opportunities and observe performance through leadership rounding across the organization.
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Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare
Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can lead to great benefits. Those that overlook experience, seeing it as “simply” about satisfaction or survey data, do so at great cost to their organization, team members, and most importantly those we serve – patients. A commitment to human
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Culture & Leadership
A Commitment to Experience Must Reach Across the Continuum of Care
A conversation on patient experience is not restricted to one care setting, nor should it be. People’s healthcare journeys are not singular instances, but most often a series of encounters that while perhaps separate operationally from the delivery side of care, all weave together to frame one experience for a patient, their family members and
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Culture & Leadership | Innovation & Technology
Virtual Care: How to Turn a Short-term Fix into a Long-term Strategy
A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear their journey with virtual care, including what technologies and use cases they’ve
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