Connecting Revenue Cycle Enterprise-Wide to the Patient Experience
As a front-end revenue cycle team, we saw a gap in how we were connecting our operations with the patient experience on a consistent basis. Our goal was to bring a patient-centric perspective into everything we do, every day, in every interaction. We wanted to give our leaders a ‘fresh eyes’ approach to find opportunities and observe performance through leadership rounding across the organization.
Related content
-
Culture & Leadership | Infrastructure & Governance | Staff & Provider EngagementOwnership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
Learn more -
Culture & LeadershipA Commitment to Experience Must Reach Across the Continuum of Care
A conversation on patient experience is not restricted to one care setting, nor should it be. People’s healthcare journeys are not singular instances, but most often a series of encounters that while perhaps separate operationally from the delivery side of care, all weave together to frame one experience for a patient, their family members and
Learn more -
Culture & Leadership | Policy & Measurement | Staff & Provider EngagementPromoting Anti-Racism and Supporting Staff through Policy
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Connecting Revenue Cycle Enterprise-Wide to the Patient Experience
$275.00
PURCHASE NOW