Connecting Revenue Cycle Enterprise-Wide to the Patient Experience

As a front-end revenue cycle team, we saw a gap in how we were connecting our operations with the patient experience on a consistent basis. Our goal was to bring a patient-centric perspective into everything we do, every day, in every interaction. We wanted to give our leaders a ‘fresh eyes’ approach to find opportunities and observe performance through leadership rounding across the organization.
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Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication
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