Staff & Provider Engagement | Supporting the Workforce

Doing Small Things Can Equal Big Gains

Published September 9, 2026

In this Learning Bite, Brooke Christensen highlights how small, meaningful acts of employee recognition can have a powerful impact on both team members and patient experience. She shares how DRH Health uses patient feedback, handwritten kudos cards, and simple treats to celebrate staff, strengthen a culture of appreciation, and reinforce the connection between supporting team members and improving patient care.