PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2023
The latest release of PX Pulse points to affordability and access to hospitals and treatments as important issues to consumers. While consumer perception of quality and overall experience remain constant from last quarter, experience in receiving an appointment, especially for urgent care, is falling short of expectations.
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Environment & Hospitality | Patient Family & Community Engagement
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Environment & Hospitality
Providing Comfort and Communication to Enhance the ‘Wait Experience’
Waiting in a healthcare setting, specifically an Emergency Department (ED), is arguably one of the most uncomfortable places to wait. The patient is in distress, physically and mentally. According to real-time survey results from patients discharged from the ED, length of wait time and lack of communications top the list of main concerns. In 2018-19,
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Environment & Hospitality
From liability to asset: A large health system’s approach to transforming hospital food
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