Caring for Veterans in the Civilian Setting
Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration
Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center
Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System
Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services, White Plains Hospital, a member of the Montefiore Health System
In this webinar members of The Beryl Institute’s Patient Advocacy Council will discuss healthcare needs of military Veterans and how civilian healthcare can care for and honor the Veteran patient.
Learning Objectives
• Describe the difference between Active Duty Military and Veteran status.
• Identify the particular healthcare needs of the military Veteran.
• Develop strategies to improve the experience for Veteran patients.
Related content
-
Patient Family & Community EngagementMy Life, My Story and Life Recovery among Veterans with Substance Use Problems
The United States Veterans Health Administration My Life, My Story (MLMS) program is a patient-centered care intervention where veterans are interviewed about their life story and may grant permission to include it in their electronic health record (EHR). Our purpose was to focus on a sample of MLMS narratives from veterans with self-disclosed substance use
Learn more -
Infrastructure & Governance | Patient Family & Community EngagementStarting a Pediatric Parent Advisory Council: Overcoming Adversity
Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
Learn more -
Quality & Clinical ExcellenceBack to Basics: Elevating Patient Experience Through Culture and Leadership
In this companion case study, Tara DiDonato highlights how NewYork-Presbyterian is strengthening patient experience by focusing on culture, leadership, and human connection. A return to foundational values is driving meaningful impact across the organization. Read the companion paper
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events