Caring for Veterans in the Civilian Setting
Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration
Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center
Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System
Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services, White Plains Hospital, a member of the Montefiore Health System
In this webinar members of The Beryl Institute’s Patient Advocacy Council will discuss healthcare needs of military Veterans and how civilian healthcare can care for and honor the Veteran patient.
Learning Objectives
• Describe the difference between Active Duty Military and Veteran status.
• Identify the particular healthcare needs of the military Veteran.
• Develop strategies to improve the experience for Veteran patients.
Related content
-
Quality & Clinical ExcellenceNavigating Conflict in Physician Communication
By Sofie Morgan, MD MBA FACEP CPXP CPC Conflict is integral to the human experience, even for physicians with a strong commitment to professionalism. From my practices as a patient experience professional and an emergency physician, it is clear that conflict often overlies deeper feelings of being misunderstood or undervalued. Yet, in my professional coaching
Learn more -
Patient Family & Community EngagementPatient Engagement and Co-creation in Healthcare Services: A Scoping Review
Objective: The objective of this review was to find literature related to the concepts of patient engagement and co-creation in healthcare services and identify models and/or frameworks that combined these concepts. Methods: We developed the eligibility criteria using the Population-Concept-Context framework applicable to studies with population of patients exploring the concepts of engagement and co-creation
Learn more -
Patient Family & Community EngagementIs Timing Everything?: The Role of Time on the Relationship between Patient-Centered Communication and Provider Empathy
Several studies have indicated that providers that successfully implement patient-centered communication (PCC) practices related to health literacy and exemplify higher levels of empathy improve patient health outcomes. Time is frequently noted as a barrier when implementing PCC practices.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events