Caring for Veterans in the Civilian Setting
Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration
Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center
Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System
Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services, White Plains Hospital, a member of the Montefiore Health System
In this webinar members of The Beryl Institute’s Patient Advocacy Council will discuss healthcare needs of military Veterans and how civilian healthcare can care for and honor the Veteran patient.
Learning Objectives
• Describe the difference between Active Duty Military and Veteran status.
• Identify the particular healthcare needs of the military Veteran.
• Develop strategies to improve the experience for Veteran patients.
Related content
-
Patient Family & Community EngagementVoices From the Journey: Exploring Rehabilitation Experience of Individuals with Disabilities in a South African Province
Background: Globally, 16% of the population is affected by disabilities, with increasing prevalence due to non-communicable diseases and longer lifespans. This group often faces shorter lifespans, poorer health, and greater challenges than non-disabled peers. Rehabilitation services are essential for improving independence, health, and quality of life by facilitating participation in education, work, and social roles. However,
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementWhat Does Excellent Look Like?
This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence”
Learn more -
Patient Family & Community EngagementPX Chat on PFA/PFACS: New/Getting Started (August 6, 2025)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges,
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events