Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence

This case study examines the development of a graduate-level program addressing the need for healthcare professionals skilled in diversity, disparities, and advocacy (DDA) to enhance patient experience. Dr. Susan Lee, University of Texas MD Anderson Cancer Center, initiated the program to integrate DDA into leadership and practice, aligning with her organization’s mission to support equity and inclusion. The program’s curriculum emphasizes practical applications in patient care, expanding
knowledge and research on human experience outcomes in healthcare. Completion of this case study officially designates Dr. Lee as a Fellow in Human Experience.
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