A vision for using online portals for surveillance of patient-centered communication in cancer care
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Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
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Infrastructure & Governance
Empowering Nurses in Changing Times
Antoinette Thomas, RN, MSN, Chief Nursing Officer, Oneview Healthcare, explains how times have changed for nurses and provides tips on how we can empower nurses through an investment in technology.
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Infrastructure & Governance
Mitigating Unconscious Bias to Improve Patient Experience
Unconscious bias is the mechanism of our brain that allows us to make shortcuts to quickly interpret and respond. For this very reason, awareness training is key and Barbara Warren with Mount Sinai Health System provides four tips to address unconscious bias.
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