A System-Wide Transformation in Human Experience at NSW Health

Global Headliner Webinar Series (Complimentary) – Join us as we reflect, reconnect, and recommit to elevating the human experience—not as an initiative, but as a way of being.

Tuesday, August 19, 2025
10:00 PM EDT – Eastern Daylight Time (New York)

Wednesday, August 20, 2025
12:00 PM AEST – Australian Eastern Standard Time (Sydney, Melbourne, Brisbane)
2:00 AM UTC – Coordinated Universal Time

Speaker: Anne Marie Hadley, Chief eXperience Officer, NSW Health

Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW Health.

Now, four years on, we find ourselves at a tipping point. This presentation will reflect on the progress of our system-wide transformation: what it has taken to move from ambition to action, and what it means to lead with humanity across one of the largest health systems in the Southern Hemisphere. We’ll explore a simple but powerful question: are we truly shifting the dial?

This is a story shaped by bravery of leaders, clinicians, and consumers alike. You will hear directly from those who live and breathe the system:
• The staff who show up with heart and purpose every day.
• The consumers whose lived experience has not just informed our work but transformed it.

We’ve learned that real change comes when we amplify the consumer voice—not just listen but truly hear. We create space that is safe, inclusive, and respectful. We move beyond consultation to co-creation; sharing power, sharing stories, and sharing hope.

You’ll hear reflections from staff and consumers that reveal the deep impact of this work: moments of joy, of challenge, and of connection. We’ll also explore how we hold ourselves and each other accountable to this shared vision, and what system leadership looks like when it is grounded in Kindness and compassion.

*This Global Headliner Webinar is complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. If this is a sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.