A Step Toward Improving Quality of Care Based on Patient Views
A key principle under the MOH’s new model of care is the creation of a value-based healthcare system. This system has several benefits for the entire health sector, such as lower costs, better patient outcomes, higher patient satisfaction rates and improved care efficiencies.
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Patient Family & Community Engagement
PX Chat on PFA/PFACS: Sustaining/Growing (June 4, 2025)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
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Culture & Leadership
The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare. An expanded version of the article printed in PXJ Investing in the bottom line: The value case for improving human experience in healthcare, this paper provides real-world case studies and actionable strategies that demonstrate how true value is found in a coordinated and integrated
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Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide
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