Innovation & Technology
A next-day, brief e-survey overcomes the excessive variability seen in CAHPS-style emergency department surveys so that individual physician performance can be assessed on a regular basis
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Innovation & Technology | Quality & Clinical Excellence
MyStay – Development of nurse-facilitated condition-specific multimedia resources to facilitate patient participation in postoperative care
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Innovation & Technology
Using Unsolicited Feedback to Improve Patient Experience
Amy Brown, Founder & CEO, Authenticx, shares the importance of unsolicited feedback compared to traditional surveys and the ways to collect it in order to improve the patient experience.
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Innovation & Technology
Examining the Impact of Telehealth Visits on Patient and Family Experience in a Pediatric Emergency and Urgent Care Center
Providers and healthcare organizations have created novel ways of evaluating patients using telehealth. Patient volumes in urgent cares (UCs) and emergency departments (EDs) continue to climb, contributing to longer wait times and suboptimal patient and family experiences (PFEs).
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