A next-day, brief e-survey overcomes the excessive variability seen in CAHPS-style emergency department surveys so that individual physician performance can be assessed on a regular basis

The Weight of Responsibility: Using AI in the Patient Experience

Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with rich insights