A Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of insights serves as a key resource for any organization looking to apply new strategies or thinking in experience improvement.
Speaker: Vita Steina | Patient Experience Expert, Advisor to Health Minister of Latvia, Chair of Latvian Patient Experience Association
This webinar will be presented in Latvian and translated live into English. Participants must join the meeting audio through your computer/device audio to listen to the English language interpretation. Translation provided by Laura Badune, Head of Patient Experience at Riga East University Hospital, Latvia.
*Please join us in celebrating Vita Steina’s final step in achieving the FHX designation. Click here to learn more about the Fellow in Human Experience.
Related content
-
Infrastructure & Governance | Patient Family & Community Engagement | Policy & MeasurementPatient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring a positive patient experience. Effective complaint and grievance recording and reporting are fundamental components of this process, directly impacting patient satisfaction, trust, and overall care quality. Join the Patient Advocacy Community for an insightful discussion of effective practices for managing patient
Learn more -
Policy & MeasurementAnd the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures
By examining nurse manager accountability for patient experience measures, this study seeks a deeper understanding of nurse managers’ perceptions of patient experience measures and how these measures drive organizational communication behaviors. Funded through The Beryl Institute’s Grant Program for scholars, Lisa Huddleston, Ph.D., explores whether hospitals use patient experience scores as intended — to guide
Learn more -
Policy & MeasurementUsing Measurement and Metrics to Drive Improvement in Ambulatory Care Environments
Join our Ambulatory Care Community for a discussion on what and how organizations measure to best represent the voice of patients. Panelists will discuss why they selected the tools they use and how their organizations most effectively use metrics to impact the human experience.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
A Global Perspective on Experience Excellence: Examples from Around the World
$0.00
PURCHASE NOW