Infrastructure & Governance
A daughter’s frustration with the dearth of patient- and family-centered care

Related content
-
Infrastructure & Governance | Policy & Measurement
A Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
Learn more -
Infrastructure & Governance
Effective Ambulatory Quality Initiative Improves Patient Experience
Review strategies to successfully negotiate the challenges of implementing a generalizable training initiative across a diverse ambulatory arena.
Learn more -
Infrastructure & Governance
A comprehensive call center supporting safe, efficient operations during a pandemic
Learn more