Podcast
Showing 17–32 of 94 results
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Staff & Provider EngagementA conversation with Alina Moran, President at Dignity Health – California Hospital Medical Center (CHMC)
Alina Moran shares her experience running a hospital during the COVID-19 pandemic and addressing the needs of her staff and the patients they serve.
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Culture & LeadershipA Conversation with Cathleen Wheatley, DNP, RN, CENP, President of Wake Forest Baptist Medical Center, System Chief Nurse Executive and Senior Vice President of Clinical Operations for Wake Forest Baptist Health
What are the challenges associated with creating a positive human experience in healthcare and how does one lead in a way that creates harmony for an entire healthcare system? These are questions that Cathleen Wheatley delves into including healthcare’s obligation to go out and create change in communities, not only within hospital walls. She depicts partnering with patients to form a personal connection that goes beyond a standard checklist.
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Cathleen Wheatley views her leadership role as knitting, a perfect visual for how she integrates and balances priorities such as increasing acute care needs, financial obligations, and investing back into research to improve the overall human experience in healthcare. Listen until the end, for a preview of her Patient Experience Conference 2020 keynote speech. -
Culture & LeadershipA Conversation with Chris Woleske, President & CEO of Bellin Health
In a time of crisis, such as we have experienced in this pandemic, often what is needed is a sense of predictability, a reinforcement that “we can do this”. T
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Culture & LeadershipA Conversation With David Feinberg, MD, VP Healthcare, Google Health: Expanding the possibility of human experience.
How do we ensure our systems can deliver on the human need to feel helped, cared for and understood?
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Culture & LeadershipA conversation with Dennis Pullin, President and CEO of Virtua Health
Dennis W. Pullin, president and CEO of Virtua Health, shares how his organization orients to the consumer while continuing to tackle the waves of the pandemic.
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Culture & LeadershipA Conversation with Dr. Airica Steed, President & CEO of The MetroHealth System
Healthcare executive Dr. Airica Steed discusses the importance of representation in healthcare and how bias can negatively influence outcomes by sharing personal and professional experiences.
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Culture & LeadershipA Conversation with Dr. Joanne Conroy, Chief Executive Officer and President of Dartmouth-Hitchcock and Dartmouth-Hitchcock Health
A physician and executive’s perspective on how to positively impact patient experience by understanding and embracing the community they serve.
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Dr. Conroy wholeheartedly believes in the generosity of spirit, especially as it applies to a healthcare setting. In this episode, she depicts how empowering patients with the right tools and knowledge is of the utmost importance in order to help guide them to an informed decision. Furthermore, Dr. Conroy provides examples of just how seriously healthcare providers must value the unique needs of the community they serve, while meeting patients where they are. -
Policy & MeasurementA Conversation with Dr. Julia Iyasere, Executive Director for the Dalio Center for Health Justice at New York-Presbyterian
As healthcare continues to focus on dismantling systemic racism, the move from ideas to action must be intentional and strategic.
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Innovation & TechnologyA Conversation with Dr. Rasu Shrestha, Executive Vice President and Chief Strategy Officer of Atrium Health
An executive’s mission to create health, hope, and healing for all through intentional innovation and technology practices.
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Culture & LeadershipA Conversation with Dr. Zaas, President of Duke Raleigh Hospital: A healthcare leader’s holistic approach to the ultimate goal of the industry – quality service and safety for patients.
Healthcare is an industry that is transforming from a transactional system to one that must be value driven. From his unique perspective as a clinician, researcher, patient, and leader, Dr. David Zaas, depicts how finding innovative methods to build a partnership between the patient and practitioner will be of the utmost importance moving forward.
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Staff & Provider EngagementA Conversation with Jacqueline Herd, Chief Nursing Officer, Grady Health System
Jacqueline Herd shares the impactful story of her career in nursing thus far and the steps that she has taken as a leader to guide her staff throughout the COVID-19 pandemic. She also discusses how the pandemic highlighted systemic racism in healthcare and led to further issues regarding race and socio-economic status.
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Culture & LeadershipA Conversation with James Hildreth, Ph.D, M.D., President and Chief Executive Officer, Meharry Medical College
A true pioneer in medicine and a renowned immunologist, Dr. Hildreth shares the life experiences that have led him to his career and calling as well as his mission to improve equity in healthcare. He wrestles with the realities of discrimination and whether we truly value all lives in the same way. This question is more important than ever before and highlighted by the disparities in patient outcomes during the Coronavirus pandemic.
Listen to hear how Dr. Hildreth continues to fight against disparity in healthcare through his own actions, research and teaching. He emphasizes how we must ensure that healthcare leadership becomes more diverse to eliminate bias from decision-making. Furthermore, Dr. Hildreth depicts the self-awareness that we should recognize in order to mitigate our own bias and truly understand the value of all people. The key to sustained improvement and change is open and honest conversations throughout all levels of healthcare, including leadership, in order to remove the assumptions we have about others.
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Culture & LeadershipA Conversation with Jennifer Purdy, Executive Director, Patient Experience at the Veteran’s Experience Office
Jennifer Purdy, Executive Director of Patient Experience at the Veteran’s Experience Office shares the importance of remaining aligned with and staying true to the mission of serving those who have served.
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Culture & LeadershipA Conversation with Karen Grimley, Chief Nurse Executive, UCLA Health & Assistant Dean of Nursing, UCLA School of Nursing
A nurse executive’s unique perspective on how to balance patient-centric practices with realistic expectations and boundaries.
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Culture & LeadershipA Conversation with Linda Knodel, Senior Vice President, Chief Nurse Executive, Kaiser Permanente
What are the most significant challenges for nurses during this challenging time as we face the current COVID-19 pandemic? Lisa Knodel speaks with Jason Wolf about how the nursing team at Kaiser Permanente maintains a high level of professional development while striving to create the best experience possible for patients in unprecedented times.
Listen to hear how this crisis will transform the nature of care for years to come and how the nursing team will continue to respond with agility as well as thoughtfulness. Linda Knodel also depicts The Caring Science Theory, which embodies the human experience in healthcare – an ideal at the core of everything nurses at Kaiser Permanente do. She leaves us with a positive message, portraying the strength of nurses who will always shine a light as a beacon of hope and trust, persevering on the frontlines.
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Culture & LeadershipA Conversation with Marsha Sinanan-Vasishta, Deputy Chief Nursing Officer, Mount Sinai Morningside
Adapted from our recent community briefing and conversation addressing health disparities in a time of crisis and beyond. Marsha Sinanan-Vasishta sheds light on how the COVID-19 crisis has amplified systemic racism and specifically the difficult realities of disparities in healthcare. Listen for a conversation on how we can improve going forward and the action steps that are necessary for everyone to have equal access in healthcare, regardless of race.
Marsha emphasizes how it is time for healthcare system leadership to come together and create change through legislation, updated policies, and diversity amongst teams. She eloquently states, “If we can’t relate to our patients’ experiences, we can’t build the trust needed to provide them the best care.” A succinct and honest summary of the challenge that exists at the heart of systemic racism in healthcare.
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