A Conversation with Jacqueline Herd, Chief Nursing Officer, Grady Health System
Published June 20, 2021
Jacqueline Herd shares the impactful story of her career in nursing thus far and the steps that she has taken as a leader to guide her staff throughout the COVID-19 pandemic. She also discusses how the pandemic highlighted systemic racism in healthcare and led to further issues regarding race and socio-economic status.
Related content
-
Staff & Provider Engagement
Monthly Member Meet-up (July 2026)
Published July 1, 2026
9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
Building Cognitive-Based Compassion into Service Recovery Training
Published October 23, 2025
Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This approach helps staff connect to their sense of empathy during emotionally charged
Learn more -
Staff & Provider Engagement
PX Champions: Providing Exceptional Experiences by Building Culture & Growing Leaders
Published March 26, 2026
By Breanna Fuller BJC Medical Group At BJC Medical Group, our PX Champions program is an extension of our small team, enabling us to more effectively impact the more than 200 practices we support through virtual meetings and team activities. We ended 2025 by working towards creating exceptional experiences for patients and building a strong,
Learn more