A Conversation with Jacqueline Herd, Chief Nursing Officer, Grady Health System
Published June 20, 2021
Jacqueline Herd shares the impactful story of her career in nursing thus far and the steps that she has taken as a leader to guide her staff throughout the COVID-19 pandemic. She also discusses how the pandemic highlighted systemic racism in healthcare and led to further issues regarding race and socio-economic status.
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Staff & Provider Engagement
Doing Small Things Can Equal Big Gains
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In this Learning Bite, Brooke Christensen highlights how small, meaningful acts of employee recognition can have a powerful impact on both team members and patient experience. She shares how DRH Health uses patient feedback, handwritten kudos cards, and simple treats to celebrate staff, strengthen a culture of appreciation, and reinforce the connection between supporting team
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Reducing LWBS Through Operational Excellence in the ED
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Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize operations and enhance the ED experience for both staff and patients. Speakers:
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