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Showing 49–56 of 56 results
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Patient Family & Community Engagement
There Are Zebras Among Us: Compassionate Care for Those Diagnosed with a Rare Disease
By Risa Hanau, LCSW Clinical & Community Educator, AuthoraCare Collective There is a common saying in healthcare: “When you hear hoof beats, think horses not zebras.” The phrase acknowledges the hope that most people will have a common problem, not an uncommon one or a rare disease. While this saying might be true for the vast
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Patient Family & Community Engagement
Transforming Healthcare Together: The Power of Patient and Family Partnerships
In the realm of healthcare, the journey towards excellence is continuous, with the ultimate goal of enhancing the human experience. An important approach that is gaining momentum involves formal and intentional partnerships with patients, families, and care partners. This collaborative strategy is not just a concept but a transformative movement. The Beryl Institute strongly advocates
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Patient Family & Community Engagement
Veteran-Centered Complaint Resolution: VHA’s Holistic Approach
Delivering Veteran-centered advocacy services to honor, advance, and influence the provision of healthcare to America’s Veteran is the mission of the Veteran Health Administration’s (VHA) Office of Patient Advocacy (OPA). Three key strategic drivers set by OPA in carrying out this mission are: PEOPLE: Increase the trust of our Veterans by providing world-class customer service
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Innovation & Technology | Patient Family & Community Engagement
Virtual and Telehealth Recommendations
Whether for telehealth appointments or for virtual connection during hospitalizations and long-term care, access to technology has the potential to greatly increase family and care partner engagement with the healthcare team. In order to meet patient needs and involve care partners effectively, healthcare leaders must ensure that technology doesn’t become a social determinant of health.
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Quality & Clinical Excellence
Volunteers: The Heart of Healthcare
For years, volunteers have contributed in hospitals in a variety of ways: manning information desks, rounding with cheer carts, serving in gift shops, and rocking babies. They’ve been an integral part of healthcare, and many of us couldn’t imagine our hospitals without them. And then COVID hit. Hospitals went on lockdown, we all started wearing
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Environment & Hospitality
Walking the Walk: Essential criteria for organisations when recruiting consumers as employees
By Liz Newton Identified lived experience roles are increasingly being established by health organisations outside of the traditional mental health service and peer worker context. These are often quality improvement, innovation, or research organisations with a health focus, and the lived experience role is tasked with being a “voice of systemic advocacy” while also building
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Culture & Leadership
Why Is Improving Patient Experiences So Difficult?
Health systems make significant investments in time, money and resources to improve patient experiences. While some organizations have been able to move the needle, the national HCAHPS Overall Rating has not improved since 2016. As patients become healthcare consumers, they choose where to go for care. To remain financially viable, health systems must attract and retain these
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Culture & Leadership
Workplace Violence in Healthcare: A Rallying Cry to Restore Safety
There are moments within healthcare where some of us have not felt safe. These feelings could have transpired because of the population being cared for or from the people that we work with each day. It’s time to ask: Have we ever felt safe? This focus on workplace safety has been a slowly burning ember
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