Blog
Showing 1–16 of 56 results
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Staff & Provider Engagement
“Soul Snack LIVE!” Restores Staff Spirits
By Genevieve Navar Franklin Shared content by the Patient and Care Partner Community of The Beryl Institute with permission from Kaiser Permanente One of the fundamental objectives of The Patient and Care Partner Community of The Beryl Institute is to bring greater understanding and support to patients and family caregivers. In partnership with our Global
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Innovation & Technology
5 Elements Not to Leave Out of Your Language Access Plan
Outcome-based care is changing the healthcare industry. When healthcare systems take a patient-centric approach to care, they can improve patient outcomes and overall satisfaction while also increasing job satisfaction among providers. As providers focus on the patient experience, it’s essential to consider the barriers to health equity that affect limited-English proficient (LEP) patients. LEP individuals
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Culture & Leadership
5 Ways to Support the Employee Experience to Develop a Seamless Patient Experience
Burnout across healthcare systems is rampant. It’s been an undeniably challenging two years with intense feelings of exhaustion, anxiousness, and anger being felt by employees and teams. When we talk about customer or patient experience (CX/PX), a lot of focus falls on the consumers. But it’s important to recognize these interactions are bi-directional and employees
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Environment & Hospitality
A Commitment to DEI: On-Site Interpreters for Patient-Preferred Languages
When the words “Penn State” are heard, many people often think immediately of FOOTBALL! One of my favorite stories – and perhaps the lesser known – is the Penn State football story that dates back to racial segregation in the 1940s when The Pennsylvania State University football team agreed that it would not play games where their
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Culture & Leadership
A Human-Centered Approach to Engaging Diverse Families in Pediatric Advisory Groups
By Nikki Montgomery, M.A., M.Ed., GPAC The pediatric world gets it right in many ways when it comes to engaging families. Families have to be involved in care when the patients are children. Families participate in developing care plans, and their expertise about their child is part of developing those plans. Families are welcomed, and
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Staff & Provider Engagement
A New Take on Patient Advocacy Rounding: An Advocate-to-Caregiver Approach Improving both the Caregiver and Patient Experience
By Kelly Gibbons MSN, RN Rounding is a well-established practice in healthcare, known for significantly improving patient experience scores, reducing safety incidents, and enhancing caregiver satisfaction. But how can patient advocacy teams integrate into the rounding process to benefit not only the patient experience but the caregiver experience at the same time? Many patient advocacy
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Building IMPACTFUL Recognition Programs – Without Breaking the Bank or Staff
By Nate Hamme This blog is Part Two of a two-part series on the impact that employee recognition has on patient experience. The full series has detailed how misconceptions about employee recognition can be addressed with effective planning and cross-department leadership support. As I travel around the country speaking on the topic of care worker
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Culture & Leadership
Call bell response times: More than just timeliness
As a patient on the ward at the National Naval Medical Center in Bethesda during the beginning of Operation Enduring Freedom (OEF), I had many occasions where I needed assistance from the nursing team. I didn’t track their times of arrival, but I gauged their performance on how they responded to my needs. Overall, it
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Culture & Leadership
Combining Volunteer Services and Patient Experience: Why it Matters
I am not terribly vocal about my personal life –indeed, we all have them and at some point, we all experience intense positivity and intense negativity that impact who we are and how we see the world. That moment came for me when I was 27 years old. Up until that moment in my life,
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Staff & Provider Engagement
Creating Safe Dental Workplaces
Please note, this article contains references to violence and sexual harassment I remember well that conversation I had with my father. The year was 1998, and I wasn’t sure if I wanted to study journalism or dentistry. “Since you have doubts, do dentistry, because the return is more certain and the profession is beautiful,” my
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Culture & Leadership | Patient Family & Community Engagement
Culture & Leadership: The Impact of Patients and Families on Decision-Making
By Kelly Foran This is the fourth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
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Patient Family & Community Engagement
Declining a Qualified Medical Interpreter: Helping Patients Understand the Risks
By Tamara Cardoso, UConn Health At UConn Health, we are committed to putting patient experience at the center of our care. We recognize that delivering safe, high-quality, patient-centered care necessitates effective communication at every interaction. In healthcare, ineffective communication can lead to heightened anxiety, increased stress levels, and potential misunderstandings. Importantly, it can pose significant
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Innovation & Technology
Emerging Trend: Enterprise-wide Volunteer Management Solutions
There is an emerging trend, especially in the healthcare sector, towards “enterprise-level” systems as larger healthcare organizations recognize the impact of centralization, particularly on the patient care experience. With the multiple mergers and acquisitions in healthcare, organizations are finding they have disparate systems that don’t speak to each other. This movement of enterprise-level solutions started
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Environment & Hospitality
Ensuring Peace of Mind: 7 Elements All Lost Belongings Policies Should Include
By Gabriel Bolivar, Maui Health and Hope Ursy, Wellstar MCG Health On behalf of the Lost Belongings Workgroup of the Patient Advocacy Community This PX blog is the first of a series to build on the content from “Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals,” a handbook for those managing
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Environment & Hospitality
Environment & Hospitality: 4 Considerations for Creating an Excellent Experience for Patients and Families
This is the third blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience for each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework is a community-developed
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Patient Family & Community Engagement
G2G: Moving from Good to Great; A Focused Approach to Improve Colleague Engagement and Patient Experience
By Ellen Harry Imagine a ‘Picture Perfect Room’ with a place for patient belongings, a chair for the provider, therapy equipment, and more; ‘Triad Rounding’ that includes the bedside nurse, provider, and patient; a warm handoff as patients transition throughout the Medical Center; a ‘Close the Loop’ process ensuring all patients are asked if they
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