Return on Human Experience:
Eight Principles to Inspire Excellence in Healthcare
In Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, Jason Wolf and Stacy Palmer of The Beryl Institute demonstrate that if organizations want to transform the experience they provide, achieve the results they aspire to, and realize a return on human experience, they must take an integrated approach.
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Follow along with Jason and Stacy as they break down each chapter of Return on Human Experience
Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement
How have you grown in your own journey to improve the patient experience? What lessons have you taken with you? The evolution of the patient experience movement has been rapid, expansive, and exciting. It has been guided by the voices of practice and evidence. It has honored what matters to patients and care partners. It has been grounded in a commitment to collaboration and the broad sharing of ideas. It remains focused on positive outcomes.
In Reflections on a Decade of the Experience Movement, Jason Wolf, Founding Editor of Patient Experience Journal (PXJ) and President & CEO of The Beryl Institute, revisits the key milestones in the growth of patient experience through a collection of editorials first published on the pages of PXJ. The chapters in this book reflect a ten-year timeline of how our thinking has evolved, how practice has expanded, how we have faced the challenge of our lifetime, and how we have moved forward with even greater intention. Each chapter provides insights for action, while together they reveal the path we have traveled, and the lessons we have collectively learned.
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