Infrastructure & Governance | Global Perspective
When one is sick and two need help: Caregivers’ perspectives on the negative consequences of caring
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Infrastructure & Governance | Staff & Provider Engagement
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
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Infrastructure & Governance
A comprehensive call center supporting safe, efficient operations during a pandemic
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Infrastructure & Governance
Service Recovery for All: The Out-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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