Monthly Member Meet-up (September 2026)
9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All are welcome – new and longtime members alike.
*Member Meet-Ups are a member benefit. The event is not recorded and does not offer patient experience continuing education credit (PXE).
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Staff & Provider Engagement
Reframing Physician Perceptions of Patient Experience: A Physician’s Perspective
Published May 21, 2026
This PX Learning Bite features physician leader Amit Singh, M.D., of Cook Children’s Medical Center, sharing a powerful perspective on why patient experience is not separate from clinical care, but fundamental to better outcomes, safety, trust, and healing relationships. Drawing from key themes in From Myths to Truths: Reframing Physician Perceptions of Patient Experience, this
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Infrastructure & Governance | Staff & Provider Engagement
Reducing LWBS Through Operational Excellence in the ED
Published June 16, 2026
Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize operations and enhance the ED experience for both staff and patients. Speakers:
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Culture & Leadership | Staff & Provider Engagement
Compassion Connected Communication
Published July 9, 2026
Compassion is a critical driver of patient experience, staff well-being, and trust. Grounded in emotional intelligence, this presentation explores compassion as a learnable skill that is expressed through observable behaviors, especially in moments when emotions escalate or dignity is threatened. Participants will examine the differences between sympathy, empathy, and compassion; consider how self-awareness and emotional
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events