The patient patient: The importance of knowing your navigator

Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint

Complimentary – Clear communication is essential for equitable care, but for the approximately 25 million Americans with limited English proficiency (LEP), language remains a major barrier to safety and quality in healthcare. Though hospitals have improved clinical translation, most language access programs stop at the exam room door. Non-clinical staff—including reception and food services—often lack the