Culture & Leadership | Global Perspective

Hindsight is 20/20: Lessons learned after implementing experience based design

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A Commitment to Experience Must Reach Across the Continuum of Care

A conversation on patient experience is not restricted to one care setting, nor should it be. People’s healthcare journeys are not singular instances, but most often a series of encounters that while perhaps separate operationally from the delivery side of care, all weave together to frame one experience for a patient, their family members and
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Culture & Leadership

Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience

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