The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
Brian Carlson, Vice President, Patient Experience, Vanderbilt Health
Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System
Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health
Leaders today in healthcare organizations have come to see a real impact in the value of focusing on experience from better quality and safety outcomes to higher profitability. They too recognize, now more than ever, that patients, families and communities seek and deserve a caring and compassionate experience. With changing consumer expectations and the dynamic pressures facing healthcare systems globally, it is as important now as ever to define experience strategy and structure and understand intended outcomes and desired impact.
Join the authors of the paper, The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact, as they reveal practical insights into how organizations are structuring experience efforts today. Grounded in data from 42 leading experience efforts around the world, this session will not only provide ideas on structural elements but will propose six critical strategic considerations in structuring any experience effort. The session will also offer concrete outcomes an organization can look to achieve from a strategic commitment to experience.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership
We’re All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax
From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited a passion for the human experience. Listen as she details how a poor personal experience as a patient initially left her “wanting to stay as far away from healthcare as possible,” but eventually became the driving factor behind a career focused
Learn more -
Culture & Leadership
It’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population
This case study sheds light on how small process changes can make a big difference in creating a positive patient experience without the need for added resources. Tampa General Hospital shares improvement techniques and the investigation methodology used by its multidisciplinary teams to influence an important process change impacting disabled patients.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Every Conversation Has Consequences
Communication is our currency in healthcare. By focusing on three areas where miscommunication can occur: Patients, Players (team), and Practice, we can break the patterns of expectation, so everyone engages emotionally and becomes loyal, engaged, and committed to the organization’s success. Healthcare is shifting from product-centricity to people-centricity. Those who are adapting to this new
Learn more