Innovation & Technology | Patient Family & Community Engagement | Global Perspective

Home health care CAHPS® survey: Predicting patient experience performance

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Patient Family & Community Engagement

Family Support Liaisons: Improving Experience in the ED

By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
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Patient Family & Community Engagement

PX Chat on PFA/PFACS: Sustaining/Growing

12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
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Innovation & Technology

Game On: Growing a Gaming and Technology Program that Improves Patient Experience

In this learning bite, a dedicated Child Life Technology Specialist role helped one hospital safely expand gaming, VR, and tech resources for patient experience. By adding safeguards and better support, the program increased entertainment access, protected patient privacy, and boosted satisfaction for kids and families.
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