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Patient Family & Community Engagement
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By Emily Revelle Communication is the basis of all things we do in healthcare. When done well, it allows us to present vital information to the family, work well together as a medical team, and establish psychological safety. When done poorly, it will do the opposite and can increase mistrust of the medical system. What
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Staff & Provider Engagement
Crisis Averted: Collaborative De-Escalation Strategies for Safer Healthcare Environments
Collaboration within healthcare organizations is crucial for effective care delivery and patient satisfaction, while also reducing workplace violence. Clinical staff must work alongside non-clinical teams to create a supportive network. These collaborations ensure a holistic approach to patient care, ensuring timely support when an individual is in crisis. This learning bite shares techniques for collaborative
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Innovation & Technology | Patient Family & Community Engagement
What’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
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