Culture & Leadership | Global Perspective | Supporting the Workforce

Fundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English) – July/August 2025

This interactive program, resulting in a Certificate in Fundamentals of Patient Experience, engages participants in the concepts central to excelling as a patient experience leader. This course is designed for those looking to advance in the experience profession and wanting to engage in conversations beyond the foundational concepts of patient experience. The program is framed on the core skills and knowledge areas essential to the Certified Patient Experience Professional (CPXP) designation, making this program an ideal foundation for those preparing to pursue certification. Click here for full program details, learning objectives, and policies.

Live Facilitated Course Schedule
8 Consecutive Saturdays
2025 Dates: July: 5, 12, 19, 26 and August: 2, 9, 16, 23
– 8:00 – 10:00 PM KSA (Saudi Arabia Standard Time)
– 9:00 – 11:00 PM AST (Arabian Standard Time)
– 1:00 – 3:00 PM Eastern Time (New York)

Faculty
Ahmed A. Abdelkawy, MQM, FPCC, CPXP, FHX, IHI Fellow

Course fee:
$500 USD
Participants will be charged in USD. Local currency amount based on exchange rates at the time of payment.

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