PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2022
This issue reveals the challenges the healthcare industry faces as the world learns how to operationalize the realities of the pandemic. Specifically, the findings share consumers’ perspective of quality of care and experience in healthcare today.
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Quality & Clinical ExcellenceA Qualitative Study Examining Patient Experience Factors and Drivers within the Home Health Setting
As demand for home care increases at a rapid pace, it is important to understand what patients value most during the home care episode and what touchpoints have the biggest influence on the perception of experience. This research by Northwell Health At Home, supported by a grant from The Beryl Institute, offers a unique opportunity
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Policy & MeasurementThe Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Research suggests that insights from patient narratives – stories about care experiences in patients’ own words – contain information that can be used to improve care. However, assessments of narratives reported by clinical personnel have been mixed.
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Policy & MeasurementThe Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and improvement of the CAHPS system, including the HCAHPS survey. Significant changes are
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. - November 2022
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