The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters

The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and improvement of the CAHPS system, including the HCAHPS survey. Significant changes are being made to the HCAHPS survey in 2025. At this webinar, members of the PXPF community will share insights into what is coming, and to what still should be addressed in the future.
Hosted by: The Patient Experience Policy Forum (PXPF) of The Beryl Institute
Presenters:
-Shari Berman | Patient Advisor, Boston, MA
-Susan Edgman-Levitan, PA | Executive Director, Mass General Hospital Stoeckle Center for Primary Care Innovation | Co-chair, Mass General Brigham Patient Experience Leaders Committee
-Rick Evans | SVP and Chief Experience Officer, New York Presbyterian
-Stephanie Fishkin, PhD | Data Analytics and Reporting Consultant V | Quality Data, Analytics and Reporting | National Health Plan and Hospitals Quality | Kaiser Permanente
Non-members can purchase webinars at a cost of $49 each.
*This webinar does not offer patient experience continuing education credit (PXEs).
Related content
-
Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about
Learn more -
Culture & Leadership | Policy & Measurement
State of Human Experience 2023: Fundamentals and the Future of Experience
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
Learn more -
Policy & Measurement
Interventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review
Hospital administrators and researchers often use large, standardized surveys that examine patient satisfaction to evaluate whether interventions improve patient experience. To summarize the breadth of these interventions and how large, standardized surveys are used to evaluate them, a multidisciplinary research team conducted a review. They used PubMed and Google Scholar searches, reviews of reference lists
Learn more