The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
12pm ET | 11am CT | 10am MT | 9am PT – The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and improvement of the CAHPS system, including the HCAHPS survey. Significant changes are being made to the HCAHPS survey in 2025. At this webinar, members of the PXPF community will share insights into what is coming, and to what still should be addressed in the future.
Hosted by: The Patient Experience Policy Forum (PXPF) of The Beryl Institute
Presenters:
-Shari Berman | Patient Advisor, Boston, MA
-Susan Edgman-Levitan, PA | Executive Director, Mass General Hospital Stoeckle Center for Primary Care Innovation | Co-chair, Mass General Brigham Patient Experience Leaders Committee
-Rick Evans | SVP and Chief Experience Officer, New York Presbyterian
-Stephanie Fishkin, PhD | Data Analytics and Reporting Consultant V | Quality Data, Analytics and Reporting | National Health Plan and Hospitals Quality | Kaiser Permanente
Non-members can purchase webinars at a cost of $49 each.
*This webinar does not offer patient experience continuing education credit (PXEs).
Related content
-
Policy & MeasurementThe initial psychometric evaluation of a new Emergency Department Patient-Reported Experience Measure (ED PREM)
Patient-reported experience measures (PREMs) are critical to evaluating the person-centeredness, safety, and quality of healthcare services internationally. The aim of this study was to describe the initial psychometric evaluation of a new Emergency Department (ED) PREM. Adult patients presenting to the ED of a tertiary hospital in southeast Queensland, Australia during January 2022 were recruited in-person.
Learn more -
Policy & MeasurementPX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2022
The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.
Learn more -
Policy & MeasurementAssociation Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores
Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
$49.00
PURCHASE NOW