PX Ownership at the Frontline: Innovating an Experience Champions Program
Published August 21, 2024
Is your PX team “spinning a lot of plates”? Windie Her shares how UC Health, a huge system supported by only 12 Patient Experience Professionals, faces the challenge of managing numerous tasks while improving experience.
To keep its plates from dropping, UC Health developed an Experience Champions program involving 665 frontline staff members across 111 locations. The program demonstrates that, despite the many tasks at hand, having dedicated PX champions can lead to significant improvements.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Ownership at the Frontline: Innovating an Experience Champions Program