The Importance of Emotional Intelligence in Patient Relations (Part 1)

The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a tool to successfully manage their own emotions and recognize and manage the emotions of others.
Join this two-part webinar series to discover how EI builds the skills necessary to develop and maintain important and productive relationships with patients, care partners, co-workers, supervisors, and providers.
Learning Objectives:
– Define emotional intelligence and summarize its applicability in patient relations
– Explore intrapersonal emotional intelligence competencies of self-awareness and self-management.
Speaker: Paula S. Watson, MSODL | EAP Director, Cooper University Health Care
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Staff & Provider Engagement
ONE Sutter Experience of Care, a 3-Step Communication Standard
2pm ET / 1pm CT / 12pm MT / 11am PT – Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a communication standard with three simple steps: Warm Welcome, Narration of Care/Service, and Fond Farewell. This approach ensures every person feels seen, heard, and connected throughout their care journey. Speakers
Learn more -
Staff & Provider Engagement
Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
Learn more -
Culture & Leadership | Staff & Provider Engagement
From Learning to Leading: Elevate Your Impact with Patient Experience University
COMPLIMENTARY – 12pm ET / 11am CT / 10am MT / 9am PT – Discover how Patient Experience University (PXU) can be a catalyst for growth at every stage of your journey, from foundational learning to becoming a leader in experience excellence. Presented by the PXU team, this webinar will highlight how PXU’s offerings can
Learn more