The Power of Selection and the Use of Talent in Driving Exceptional PX
In today’s healthcare environment, organizations must focus on talent selection within their organization as a fundamental tenant of being responsible to the patients, families and communities they serve. The dividends of selecting the very best talent into your organization and investing in that talent are numerous, from increased employee satisfaction and engagement, to better patient satisfaction and loyalty, to greater “per person” productivity as well as stronger retention of the best performers. This paper explores effective strategies for measuring key talents that directly impact patient care and examines how healthcare facilities need to measure what matters most – their people.
Related content
-
Culture & Leadership | Infrastructure & GovernancePhoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Infrastructure & Governance | Policy & MeasurementA Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
Learn more -
Infrastructure & Governance | Staff & Provider EngagementIs There a Doctor in the House? The Benefits of Partnering a Physician with Patient Advocacy
Wondering how to take your Patient Advocacy team to the next level? This webinar will walk through the advantages of having a physician champion working closely with your advocacy team. We will cover physician engagement, clinical oversight, quality review, and key concepts that make for a successful physician partnership. Presenters will share their journey of
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Power of Selection and the Use of Talent in Driving Exceptional PX
$29.95
PURCHASE NOW