PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – December 2021

In this report, the impact of COVID-19 continues to be explored along with such topics as health system perceptions and trust, comfort in seeking care and consumers’ ratings for quality of care and experience.
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Policy & Measurement | Quality & Clinical Excellence
We need to be the patient in the room
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
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Policy & Measurement
Association Between Clinicians’ Average Patient Length of Stay and Patient Experience Scores
Objective: Given the current emphasis on patient-centered care, emergency physicians are seeking ways to improve patients’ experience in the emergency department (ED). Length of stay (LOS) in the ED has previously been associated with patient experience ratings, however there is limited literature on this relationship at the clinician level. The objective of this study was
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Policy & Measurement
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – February 2025
The topics we explore in this issue look deeper into how consumers understand and engage in healthcare. Highlights underscore major opportunities in three areas: improving how people make healthcare decisions, prioritizing shared decision-making in healthcare organizations, and strengthening support for caregivers as vital members of the healthcare system.
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