Environment & Hospitality | Pediatrics

Impact of Art on the Human Experience in the Pediatric Emergency Department

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This paper explores how added visual art positively impacts both the patient and employee experience, and thus overall, the human experience.

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You Can’t Go Wrong If You Do Right by the Patient

Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and
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Environment & Hospitality

Managing Patient Belongings: A Shared Responsibility

By Cathy Mixon Patient Relations Liaison M Health Fairview On behalf of the Lost Belongings Workgroup of the Patient Advocacy Community This PX blog is the second in a series that builds on the content from “Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals,” a handbook for those managing patient belongings
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The Hospitality Effect: Creating a Culture to Improve Care & Outcomes

Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients, families, and
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